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Return to shopDelivery & Refund Policy
At Thegirlzkornermakeupstoreuk, we know how exciting it is to receive your beauty essentials — and we don’t take that lightly. We’ve partnered with Royal Mail to make sure your orders get to you safely, affordably, and right on time, whether you’re shopping from the UK or abroad.
Below is everything you need to know about how we handle shipping.
Deliveries Within the UK
- Carrier: We use Royal Mail Business services for all UK deliveries.
- Cost: Shipping fees depend on your order’s weight, size, and location. You’ll see your exact delivery fee at checkout before making payment.
- Timeline: Once dispatched, most UK deliveries arrive within 2 to 5 working days. Delivery speed may vary during public holidays or busy seasons.
- Tracking: As soon as your order is on its way, we’ll send you an email with your tracking number, so you can follow your package right to your door.
International Orders
We’re proud to serve customers worldwide, and we still rely on Royal Mail to get your orders to you — no matter where you are.
- Cost: Calculated automatically at checkout, based on your location, order size, and parcel weight. Estimated Delivery Time:
- Europe: 5–10 working days
- North America: 7–14 working days
- Asia & Oceania: 7–15 working days
- Africa & South America: 10–20 working days
- Customs Fees: If your country charges taxes or import duties, this will be your responsibility to settle with customs. These fees aren’t included in your order total.
- Tracking: You’ll receive an email with your tracking details once your parcel leaves our hands.
Processing Time
We aim to process and pack all orders within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be handled the next working day.
Double-Check Your Address
Please make sure your shipping details are correct before placing your order.
- If your parcel is returned due to an incorrect address, we’ll contact you to arrange redelivery, but you will need to cover the new shipping fee.
- No refunds will be issued for failed deliveries caused by incorrect or incomplete address details provided by the customer.
Delays or Lost Parcels
We do our best to avoid any issues, but if something goes wrong:
- Running Late? If your delivery seems delayed, feel free to reach out to us via email — we’ll help you check the status.
- Lost in Transit? If Royal Mail confirms your package as lost, we’ll open a claim on your behalf. Once resolved, we’ll issue a refund or resend your order — whichever works best for you.
Missed or Unclaimed Deliveries
We do our best to avoid any issues, but if something goes wrong:
- Running Late? If your delivery seems delayed, feel free to reach out to us via email — we’ll help you check the status.
- Lost in Transit? If Royal Mail confirms your package as lost, we’ll open a claim on your behalf. Once resolved, we’ll issue a refund or resend your order — whichever works best for you.
Need help?
If you have any questions about your order or shipping process, please don’t hesitate to reach out:
- Email: support@thegirlzkornerbeautystore.co.uk
- Phone: +44 *** *** ***